Important information

  • Maintaining data privacy and data protection is a priority for Carisma Wills Limited. Our privacy policy sets out the legal basis on which any personal data that we collect from you, or that you provide to us, will be processed by us.

    Please read this privacy policy carefully to understand our views and practices regarding your personal data and how we will treat it.

    Any questions relating to data privacy with Carisma Wills Limited or with this policy should be sent by email to info@carismawills.co.uk or by writing to The Data Protection Officer, Carisma Wills Limited, Daisy Bank House Business Centre, 17-19 Leek Road, Cheadle, Stoke on Trent, ST10 1JE. Alternatively you can call 01538 756166 and speak to our Data Protection Officer.

    What personal Information is held?

    We may collect and process the following data from you:

    • Information you consent to provide Carisma Wills Limited, that is required to carry out our obligations arising from any contracts entered between you and us, or potential contracts that may be in liaison between you and us.

    • Information that you consent to provide by filling in forms on our website, or as part of any direct marketing or sales activities. This includes and is not limited to personal information about you such as your name, telephone contact number, geographical address/location, email address and interests.

    Note: Clear consent information is supplied at point of collection to provide information on the use of data; and a record of the consent is taken at point of collection.

    • If you contact us by telephone or in writing, we may keep a copy of your correspondence or communication.

    • Details of your visits to our website and the resources that you access

    If you have provided us with the personal data of another person, there is a clear requirement imposed by Carisma Wills Limited for you to confirm that he/she consents to the processing of his/her personal data and that you have informed him/her of our identity as a Data Controller and the nature of the processing taking place. Records will be retained as evidence of this consent.

    How will we use the information we hold about you?

    We use information held about you in the following ways:

    Performance of a contract - We use information held about you to carry out our obligations arising from any contracts entered into between you and us; and to notify you about changes to our services.

    Legitimate Interests - We use information held about you to provide you with information, products and/or services that you request from us or which we feel may interest you if relevant to the products or services currently being supplied as part of a contract with Carisma Wills Limited, or in relation to a previous contract with Carisma Wills Limited whereby you are happy to continue to receive such information;

    Consent (Direct Marketing) - We use information held about you to provide you with information on products and/or services that you request from us, or which we feel may interest you where you have consented to be contacted for such purposes. Where consent has been provided to Carisma Wills Limited, it is a recognised right of the Data Subject that this consent can also be withdrawn. Should you wish to withdraw consent, please email info@carismawills.co.uk or write to us at: The Data Protection Officer, Carisma Wills Limited, Daisy Bank House Business Centre, 17-19 Leek Road, Cheadle, Stoke on Trent, ST10 1JE. Alternatively you can call 01538 756166 and speak to our Data Protection Officer.

    Consent (Website) - to ensure that content from our Website is presented in the most effective manner for you and your device.

    We will not share your data with third parties for other marketing purposes unless we have your express consent to do so.

    Changes to our Privacy Policy

    Any changes we may make to our Privacy Policy in the future will be posted to this page on our website.

    Your rights relating to Personal Data

    You have the right to ask us to cease processing your personal data for marketing purposes. We will seek consent (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your data to any third party for such purposes. You can also exercise your right to prevent such processing by contacting us at info@carismawills.co.uk

    GDPR gives you the right to access information held about you. Your right of access can be exercised at any time. Carisma Wills Limited operates both a Data Subjects Rights procedure and a Subject Access Rights Procedure to ensure that all rights exercised by data subjects relating to personal data are managed appropriately.

    From time to time, our website may contain links to and from our strategic partner(s), partner network(s), strategic sponsor(s), advertiser(s) and affiliate(s). If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

    Retention of your information

    We take appropriate measures to ensure that any information collected from you is kept secure.

    Carisma Wills Limited operates a clear Retention policy and associated Retention Schedule to ensure personal data is kept only for so long as is necessary for the purpose for which such information is used.

    If any of your personal data changes, or if you have any questions about how we use data which relates to you, please contact us by email at info@carismawills.co.uk We normally update your personal data within seven working days of any new or updated personal data being provided to us, to ensure that the personal data we hold about you is as accurate and up to date as possible.

    Disclosure of your information

    We may disclose your personal information to any member of our group, which means our subsidiaries, strategic partner(s) or strategic sponsor(s), our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006.

    As part of our GDPR compliance obligations, we are duty bound to check when personal data may be shared with third parties to ensure that they apply the same or greater controls in terms of data protection. The use of non-disclosure agreements form part of our third-party data sharing controls.

    We may disclose your personal information to third parties

    • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or

    • if we or substantially all of our assets are acquired by a third party, in which case personal data held by it about our customers will be one of the transferred assets; or

    • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply other agreements; or

    • to protect the rights, property or safety of Carisma Wills Limited, our customers or others.

    Carisma Wills Limited has risk-assessed where personal information may be transferred outside the EEA. As part of our own due diligence we have identified that personal data held for and by Carisma Wills Limited resides in the EU. Carisma Wills Limited will continue to monitor this for Carisma Wills Limited considering any third-party provider changes in the future. Should a requirement for data to be transferred outside of the EU in future, Carisma Wills Limited will implement controls and safeguards to ensure that equal to or greater data protection measures are enforced, and records retained to evidence this.

  • Carisma Wills Cookie Policy

    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

    A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

    We use the following cookies:

    · Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

    Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

    You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

    Except for essential cookies, all cookies will expire after three months.

  • TERMS OF WEBSITE USE

    PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

    Terms of website use

    These terms of website use (together with the documents referred to within) explain how you may make use of our website https://www.carismawills.co.uk (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

    Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. You can print a copy of these terms of website use for future reference.

    By using our site, you confirm that you accept these terms of website use and that you agree to comply with them.

    If you do not agree to these terms of website use, you must not use our site and should navigate away from our webpages immediately.

    Other applicable terms

    These terms of use refer to the following additional terms, which also apply to your use of our site:

    • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

    • Our Cookie Policy, which sets out information about the cookies on our site.

    INFORMATION ABOUT US

    https://www.carismawills.co.uk is a site operated by Carisma Wills Limited (“We”). We are registered in England and Wales under company number 6371176 and have our registered office at Daisy Bank House Business Centre, 17-19 Leek Road, Cheadle, Stoke on Trent, ST10 1JE. We are a limited liability company.

    CHANGES TO THESE TERMS

    We may revise these terms of website use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

    CHANGES TO OUR SITE

    We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

    We do not guarantee that our site, or any content on it, will be free from errors or omissions.

    ACCESSING OUR SITE

    Our site is made available free of charge.

    We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

    You are responsible for making all arrangements necessary for you to have access to our site.

    You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

    Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.

    INTELLECTUAL PROPERTY RIGHTS

    We are the owner or the licensee of all intellectual property rights in our site, and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

    You may print off one copy and may download extracts of any page(s) from our site for your personal use and you may draw the attention of others within your organisation or family to content posted on our site.

    You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

    Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

    You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

    If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

    NO RELIANCE ON INFORMATION

    The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

    Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

    LIMITATION OF OUR LIABILITY

    Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

    To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

    We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

    • use of, or inability to use, our site; or

    • use of or reliance on any content displayed on our site.

    If you are a business user, please note that in particular, we will not be liable for:

    • loss of profits, sales, business, or revenue;

    • business interruption;

    • loss of anticipated savings;

    • loss of business opportunity, goodwill or reputation; or

    • any indirect or consequential loss or damage.

    If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

    We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

    Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply.

    UPLOADING CONTENT TO OUR SITE

    Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

    You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

    Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence).

    We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

    We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

    We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

    The views expressed by other users on our site do not represent our views or values.

    You are solely responsible for securing and backing up your content.

    RIGHTS WHICH YOU LICENCE

    When you upload or post content to our site, you grant the following licenses:

    • A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the services provided by our site and across different media and to promote the site or services; and

    • A worldwide, non-exclusive, royalty-free, transferable licence to allow third parties to use the content for their purposes.

    We will only ever use your materials to carry out your instructions to us – unless, very exceptionally, a court or other regulator orders us to disclose them.

    VIRUSES

    We do not guarantee that our site will be secure or free from bugs or viruses.

    You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

    You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

    LINKING TO OUR SITE

    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

    You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

    You must not establish a link to our site in any website that is not owned by you.

    Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

    We reserve the right to withdraw linking permission without notice.

    The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

    If you wish to make any use of content on our site other than that set out above, please contact admin@tuktukcm.co.uk.

    THIRD PARTY LINKS AND RESOURCES IN OUR SITE

    Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

    We have no control over the contents of those sites or resources.

    APPLICABLE LAW

    If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

    If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

    CONTACT US

    To contact us, please email info@carismawills.co.uk

    Thank you for visiting our site.